Reimage Repair FAQ

Contents of Guide:



Hardware Issues


Reimage is Windows Repair software priory focuses on detection of the hardware problems and to make it limited. Based on the vast experience in PC repair we attained to an assumption that the most PC problems are related to software. It eliminates of many software problems which allows you to isolate and diagnose the hardware failures.


If the free scanning analysis turned out to be the 100% which clears that is still experience problems that have hardware problems and recommend that go to the PC repair technician.

There can be many reasons that lead to hardware issues which can be solved by modifying the motherboard hard drive controller transfer rate. Sometimes it is set to the outdated transfer mode known as PIO (Up to 16MB/Sec) which is slower that UDMA that starts from the 16MB/sec and currently surpasses over 100Mb/sec. For re-enabling the typical, or faster, transfer mode for affected device. For this



  • You need to double click on the Administrative Tools, and then click on the Computer Management.
  • Then click on the System Tools, and then click on Device Manager.
  • Then it expanded the IDE ATA/ATAPI Controllers node.
  • Then you can double-click on the controller for which you want for restoring the typical DMA transfer mode.
  • Then you need to click on the Driver tab.
  • Then click on the Uninstall option.
  • After the process will complete, restart your system. After restarting the Windows the hard disk controller gets re-enumerated and transfer mode gets reset and the default value for the device gets connected to the controller. For the guide on the matter please refer to MS KB here: http://support.microsoft.com/?kbid=817472

The compressed hard drive is nice and need maximization of space on your disk, but the consequences of it lead to disk storage operation which takes more time. With fast CPU this might not lead to any problem, but if you want to increase the performance of your Pc then you should not use the disk compression. To turn off the Windows compression on a disk you need to right click on the drive and then select the properties in the pop-up menu. Then you need to uncheck the “compress drive to save space” checkbox and then click on OK.

Minimize your startup applications to minimum as with low amount of RAM as every bit of system memory is important and any wastage on the startup application can decrease the performance of your system. Thus it requires addition of memory to your PC. The total amount of 1GB of RAM is enough for most of the Windows users although 2 GB is only recommended.

Like with the hardware components physical damage is a possible. Sometimes there are indications of bad sector on the hard drives that can be solve by running the sector recovery san by utilizing the windows check disk software. In this process it may take several hours depending upon the size of the hard drive and the maximum damage on the drive.
To run the check disk utility you just need to click on the Start>Run>and then type check disk utility and click on Yes this will prompt you to schedule the test next Robot. This will take a couple of hours so do this process at night before going to the bed.

In the Msconfig start the disabling of the application that you don't use or recognize.
From the Task Manager, kill the processes that hinder your performance and hog system memory.
For more information you can refer to the PC Maintenance and Tips.


Will My Personal Info And Files Be Safe?


Reimage collects the information that can be used while repairing the process of the computer. We do not make the copies of your programs or data files on the computer for performing the services nor for selling the information to third parties.
The technical information collected during the scanning process is used for improving our services and sites. These technical data have no relation with your personal information. These technical data are collected separately which is used for improving the product and usage statistics that be published in marketing materials.
The personal information thus collected will opt-on the basis only will only be used in the way while providing the information. You can provide your email and name in order to receive your license key, support, or sign up for news. These personal data of yours will be described at the time of collection, when you provide the information for downloading free scan. This will change the way the personal information without your consent. Reimage adhere to TRUSTe's strict privacy policy.


I Am A Techie...


Reimage engine consists of same quality. There are two minor differences:
To make Technician's repair requires your user and password for every single repair.
The consumer repair license works on a single PC hardware. The technician's tool runs on any of the PC and can run simultaneously in your lab.
Are there any long-term contracts or commitment to the technician's plan?
No, you can even cancel your subscription at any moment by contacting our support team.

The single subscription licenses are designed to accommodate small businesses only.
Business that reach to 20 Reimage repairs per month.
We do not try to stick to enforce the issue but if you will notice that you're exceeding this average number, kindle email us on technicians@reimage.com so that we can find a better plan to accommodate your demands.
Business that reach around 20 Reimage repairs per month.
We do not try to enforce this issue- but if you notice that you will gradually exceeding this average then you can please email us on technicians@reimage.com so that we can find a better plan to accommodate your demands.

There are accurate numbers of repairs which made per account which is not something that neither calculates nor enforce you. We realize that there are average numbers of small PC tech business which can hardly exceed 10-20 repairs per month and this amount of repair we probably needs.
In case the business demand is higher than please contact us and we will find the best repair plan to your need.

If you are planning to download the PC technician's tool then you need to first login on your personal account. You need to find the login link in every page of the Reimage web site footer as well as non-branded page.
Note there are many subscribers find out most useful ones for downloading the tool onto the USB memory stick. From there you need to activate the repair the client's computer while on-site without the need for accessing the Reimage web site.

Yes you need to activate many PCs that like in parallel with the same login details. You just need to try the stay around the 40 repairs range.

Reimage engine consists of same quality. There are two minor differences:
To make Technician's repair requires your user and password for every single repair.
The consumer repair license works on a single PC hardware. The technician's tool runs on any of the PC and can run simultaneously in your lab.

No, you can even cancel your subscription at any moment by contacting our support team.

The single subscription licenses are designed to accommodate small businesses only.


Business that reach to 20 Reimage repairs per month.


We do not try to stick to enforce the issue but if you will notice that you're exceeding this average number, kindle email us on technicians@reimage.com so that we can find a better plan to accommodate your demands.


Business that reach around 20 Reimage repairs per month.


We do not try to enforce this issue- but if you notice that you will gradually exceeding this average then you can please email us on technicians@reimage.com so that we can find a better plan to accommodate your demands.


There are accurate numbers of repairs which made per account which is not something that neither calculates nor enforce you. We realize that there are average numbers of small PC tech business which can hardly exceed 10-20 repairs per month and this amount of repair we probably needs.

In case the business demand is higher than please contact us and we will find the best repair plan to your need.

If you are planning to download the PC technician's tool then you need to first login on your personal account. You need to find the login link in every page of the Reimage web site footer as well as non-branded page.

Note there are many subscribers find out most useful ones for downloading the tool onto the USB memory stick. From there you need to activate the repair the client's computer while on-site without the need for accessing the Reimage web site.

If you are planning to download the PC technician's tool then you need to first login on your personal account. You need to find the login link in every page of the Reimage web site footer as well as non-branded page.

Note there are many subscribers find out most useful ones for downloading the tool onto the USB memory stick. From there you need to activate the repair the client's computer while on-site without the need for accessing the Reimage web site.

Yes you need to activate many PCs that like in parallel with the same login details. You just need to try the stay around the 40 repairs range.


After Repair


To fix such situation you have to run reimage again, you will require to undo repairs by clicking on the desktop link created in order to undo the previous repair and re-allow your license key, or else you will get a message "license key invalid" while repairing. Most prominently, you must keep in mind that while executing Reimage, the protected stake for top results would be to stop any other application executing and scanning files in the background for Reimage to encompass access to convinced areas of your OS that require check up.


If such situation occurs then disable any Antivirus software or proactive security mechanism to get the best result. Also try the uninstallation and installation of reimage repair tool.


It happens because of viruses and worms, they place themselves on system startup execution list and automatic process be unsuccessful to perceive the now broken down links, these broken links stay intact and are seemed upon for execution - bearing in mind the files they link to no longer live on your system (and are broken). Reimage repair tool is able to took care of these malicious programs, so you get an error like “they can't be found”. It is very rare case and if you face this type of situation then please contact support and they will assist you.

It is very simple, go to the bottom of the last received newsletter and click on "Remove from Newsletter", OR you can also send a quick email to our support section to fix such situation.


A support ticket is opened every time when you contact our support department. You can get in touch with our Support Department whenever you face any trouble with this tool.
This is very suitable to use our simple wizard which will help you answer questions very immediate and quickly. It is recommended that use the wizard first in order to get more instant answers.
If you want to open a support ticket, then go to the support page and fill the form. Our Support Team will be come in contact with you to fix the issue. You can also solve issues through email.

If you are not satisfied with this tool because of any reason, contact our technical support they will help you with any remaining problem. If you are unable to fix your PC and want to apply for refund, then made a request within 60 days from date of purchase - you will get a full refund!


Reimage repair tool will reinstall or try to fix it. If this doesn’t work then contact the Reimage support they will do this task for you by remote session.


Kindly contact Reimage customer support to fix such type of problem. They will resolve it by remote session.



Reimage Smartbar - General Issues & Features


The community of Reimage simplifies the procedure of the most common and vital actions today, such as searching and sharing online. This will enables users to do search using a broad range of search engines, and share content using the largest social networks with a single click.


No this community will protect your privacy, Smartbar doesn’t use any details of your actions or your login data and not send your personal data to any third party.


No this community is 100% free. Services or products promoted on the toolbar are matter to the terms and conditions of their advertisers.


This button is given to minimize or maximize the bar, to set its position at the bottom or top of the screen, and also to hide it.


  1. To do this task, mark the text, open the Search box and choose the preferred search engine
  2. Type the text that you want to search in the textbox situated on the Smartbar, and again choose the preferred search engine
  3. If your preferred search engine is not in the main menu then click on the plus button and a list of classified search engines will appear.

Yes you can search numerous sites at the same time, it is a exclusive feature of Reimage Community Smartbar. To do so, simply mark or type text, click on the plus button and mark the preferred sites on from the open list. Click on the "show multiple results" and window will automatically open showing the results side by side.


Yes you can, it is the simple action that can save precious time. Click on the plus icon in the Share box and choose the Multi-Share category. Mark the preferred social networks and click Multi-Share below.


To do so simply place your cursor over the image and a quick bar will come into view in the upper left corner. Again click on the Facebook icon and the photo will be immediately uploaded and shared with your friends.


This happens due to some compatibility issue, and our technical engineers are working to solve it.



Uninstall Reimage Smartbar


You can uninstall this Smartbar at any time without any limitations; use the given standard uninstallation procedures according to your PC’s operating system.


Windows XP

  1. Click on the Start button->click on Control Panel -> Add or Remove Programs.
  2. A list of installed item will appear, click the "Reimage Community Smartbar" then click Change/Remove.

Windows Vista (32bit and 64bit) or Windows 7 (32bit and 64bit)

Same as the Windows XP


I can't uninstall the Reimage Community Smartbar.

  • First visit the download page of Reimage Community Smartbar and reinstall the Smartbar.
  • After it restart your PC.
  • Again uninstall the Smartbar.
  • If you face any trouble then kindly visit the technical support.

You can uninstall this Smartbar at any time without any limitations; use the given standard uninstallation procedures according to your PC’s operating system.


Internet Explorer users

  • Go to your browser's Search menu present at the upper-right corner of your browser and click the arrow to open it.
  • Select Change Search Defaults...
  • Choose Reimage Community Smartbar Search Web Search
  • Then click on the Remove button then click on OK

Mozilla Firefox users

  • Go to your browser's Search menu present at the upper-right corner of your browser and click the arrow to open it.
  • Select Manage Search Engines...
  • Choose Reimage Community Smartbar Search Customized Web Search
  • Then click on Remove button, and then click OK

Google Chrome users

  • Click the wrench icon present at next to the address bar of browser
  • Choose Options
  • Click on the Basics tab
  • Go to the manage search engines in the "Search" section
  • Choose the Reimage Community Smartbar Search from the list
  • After it click on the close icon (X) which present at the end of the row
  • Now choose one search engine which you want make your default search engine
  • At the end click on the Make default button.

You can uninstall this Smartbar at any time without any limitations; use the given standard uninstallation procedures according to your PC’s operating system.


Internet Explorer users

  • Go to menu-> Tools > Internet Options.
  • Click on the General tab
  • Make your selections at the Home page section

Mozilla Firefox users

  • Go to menu->Tools->Options
  • Click on the Main icon
  • Make your selection at the Startup box

Google Chrome users

  • Open your Google Chrome browser and click on the Wrench icon
  • Select features menu item
  • After it select "Open this page" feature in "Home page" part and enter "about:blank" in the text box to put the homepage to blank or type your preferred website URL

After October 2012 uninstalling the Reimage Community Smartbar revolves back both the Homepage and Default search settings to their default values. Though, if these settings stay after the Smartbar has been removed and searches are still sent to Reimage, kindly follow the given instructions:


Internet Explore Browser

  1. Execute the Internet Explorer browser
  2. Select Tools / Manage Add-ons
  3. Click on "Search Providers" present inside the left side of the control area.
  4. Highlight any of the Search Engines present in the list of the right hand side
  5. Click on "Set as Default" button at the bottom and then "Close"
  6. Restart your browser

Firefox/Mozilla Browser

  1. Open your Firefox browser
  2. Type about:config in the address bar and submit
  3. Search the 'keyword.URL' preference (key)
  4. Right-click on the preference (key) name
  5. Choose Modify
  6. Enter any suitable search URL (default value is "http://www.google.com/search?ie=UTF-8&oe=utf-8&q=" for Google search)
  7. After all restart your browser

Google Chrome Browser

  1. Open the Chrome browser
  2. And Go to the Wrench menu / Options / Basics / Search
  3. After it Click on "Manage search engines..."
  4. Highlight any of the search engines present on the list and click on their "Make Default" area to set it as your Chrome default search engine
  5. After finishing it Restart your browser

Before I purchase?


Reimage works by the comparison between your operating system and a brand new and functioning operating system. Your own system is represented against own huge repository of system services, registry values, files, dynamic link libraries and some other components of a fresh Windows installation. Everything in checked and cross checked. All malicious files are tagged for termination and your own data is flagged for protection during the scan.


The detailed lists of the Windows Operating Systems that are supported by Reimage are listed below:
Minimum requirements to run the Reimage repair tool on your PC:

  • 1 gigahertz (GHz) 32bit (x86) or 64bit (x64) processor - Single - core or Multi - core
  • 512 megabytes (MB) of system memory
  • 40 GB hard drive with at least 15 GB of available space

Internet Connection:

  • Internet access (Broadband connection a must)
  • Physical internet connection preferable (Not Wifi)

Supported Operating Systems

Reimage fixes computers that run the following Windows versions:

Windows XP (32bit)

  • Windows XP (32-bit) Versions with XP Service Packs
  • Windows Media Center Edition
  • Languages - English, German

Windows Vista (32 & 64bit)

  • Home Premium, Home Basic, Business, Ultimate
  • Supported Languages - English, German

Windows 7 (32 & 64bit)

  • Starter, Home Premium, Ultimate, Home Basic, Pro, Enterprise
  • Supported Languages - English, German

Windows 8 (32 & 64bit)

  • Windows 8, Windows 8 Pro
  • Supported Languages - English

Please note: After your Reimage repair, you may be prompted to install updates from Windows Update.


Reimage has special access to a dynamically updated web repository of fresh system components that are used as “spare” parts for the reimage. It also has the ability to repair virus damage on your PC. Only this software offers this option.


It is very necessary to remember that the Reimage repair is an extensive repair of your operating system. Once it is used, your operating system is returned to a working state. You may require using the repair again over time.
If you are experiencing any one of the problems that brought you to use Reimage in the first place such as blue screen of death, freezing, crashing, etc then you must try Reimage repair again.


In order to avoid a slow repair process, we recommended a minimum of 512MB of RAM on the PC under repair and a high speed internet access. It is advised to run Reimage in safe mode with networking if in case your PC has numerous pop ups, viruses or home page hijackers. It will allow a user to run their system faster and repair quality.


Safe mode is one of the special mode of windows that requires a PC reboot. The booting process in Windows Safe Mode bypasses normal windows settings and startup programs that allows a faster and smoother Reimage repair.
To run Reimage in safe mode, go to Start menu -> Reimage repair -> Run in safe mode


Here is the list of the Windows Operating Systems which are supported by Reimage. If you have a version that is supported by Reimage and still are not able to repair then submit a ticket.


Minimum requirements to run the Reimage repair tool on your PC:

  • 1 gigahertz (GHz) 32bit (x86) or 64bit (x64) processor - Single - core or Multi - core
  • 512 megabytes (MB) of system memory
  • 40 GB hard drive with at least 15 GB of available space

Internet Connection:

  • Internet access (Broadband connection a must)
  • Physical internet connection preferable (Not Wifi)

Supported Operating Systems*

Reimage fixes computers that run the following Windows versions:

Windows XP (32bit)

  • Windows XP (32-bit) Versions with XP Service Packs
  • Windows Media Center Edition
  • Languages - English, German

Windows Vista (32 & 64bit)

  • Home Premium, Home Basic, Business, Ultimate
  • Supported Languages - English, German

Windows 7 (32 & 64bit)

  • Starter, Home Premium, Ultimate, Home Basic, Pro, Enterprise
  • Supported Languages - English, German

Windows 8 (32 & 64bit)

  • Windows 8, Windows 8 Pro
  • Supported Languages - English

Please note: After your Reimage repair, you may be prompted to install updates from Windows Update.

We don't provide support for operating systems outside of the Microsoft product range that includes Apple based Operating systems or any Linux Distributions.


We provide three management services: Catalog Database Services that generally confirms the signatures of Windows files. The second one is Protected Root Service that adds and removes Trusted Root Certification Authority certificates from this computer. Last but not the least is Key Services that helps to enroll this computer for certificates. These management services will not function properly if this service is stopped. Any services that explicitly depend on it will fail to start if this service is disabled.


Reimage is able to pinpoint and eliminate harmful components that are not detected by your specific antivirus software with the use of different detection methods. Always remember that Reimage is a complementary solution to your antivirus software. There is antivirus to detect new threats, terminate them and protect your PC.



Purchase & License Key


Yes, license keys expire exact after one year from date of purchase. An email will be sent to you when it's time to renew your license.


You will be charged once for the total amount that you will see on your credit card. You will receive your license key that you can use for next one year when you pay for it. There is no need to pay again and again. If you would like to renew the license key after4 one year, then you can simply click on the Renew Now button in the bottom left side of the program screen. This link will be available from 30 days before the key expires.


You can renew your license key when you are asked to do so simply by just clicking on the link in the Status box right at the bottom side of the program. A renew notice will start 30 days before the expiration along with the Renew button. In order to purchase and renew your license key for another next year the n just click on that particular button. You will receive an email reminder 30 days and 15 days before the license expires with a specified link to renew it.


The answer is no, a license key is needed when you wish to follow through with the repair scope offered.


Yes, you can upgrade your package by following this link: www. Reimageplus.com/pricing/


After completing the scanning, your repair has begun. You will receive updates on what is happening and if you missed any details you can go back with the use of scroll bar on the right.


A. Have you used the key before?

B. Have you formatted your computer?

C. Have you used system restore?

Please follow the link http://www.reimageplus.com/submit-ticket/ to contact support if the answer to any of the above is “Yes”.


You can use them on any other two computers that you have near the house- that may be a laptop or any of your family member's computer, they could use the key for their computer.


After completing the transaction, you should receive an email with the license keys. If it doesn't happened so then you can request your keys by follow the link “http://www.reimageplus.com/license-key/”or you can also follow this link “ http://www.reimageplus.com/submit-ticket/ ”.


Your Reimage installation should be unlocked to repair; you just have to go over the free scan phase again and after reaching the repair phase you should not be asked for the key- if you are asked so, cont6act support.


You will receive an email asking you to renew your license by mistake. Please let us know so that we can rectify the issue.


Each license is for only one computer at a time. If you have purchased the 3 repair package- you have 2 more keys to install on any 2 additional computers.


You can simply download Reimage.


You can check this by requesting a list of your repair keys.


You license will be expired after one year. You will be offered a discount renewal price 30 days and 15 days before your license key expires. We advise you to take advantage of the renewal offer. A full price key will be available to you once your key expires.



During repair


Try to run Reimage in safe mode with networking, go to Start menu -> Reimage repair -> run in safe mode. This may solve your problem but if you are still facing problems then contact support.


TA repair takes 60 minutes and is individual to each computer according to our tests.

A repair takes 60 minutes and is individual to each computer according to our tests.

The length of the repair is dependent upon the repair scope, hardware and your internet connection. Some computers will take longer than others if they are more damaged or have a greater amount of virus.

In order to make the repair as soon as possible, you should run the procedure under safe-mode with networking. Go to Start menu then select Reimage repair and run it in a safe-mode.


No, you will always need to reinstall the specific application which has been harmed by the malicious software.

Reimage has a spare parts repository with fresh system files in order to replace damaged Windows applications.


In some of the cases where some error prevents Reimage from repairs under normal Windows operation, you will be asked to restart repairs under safe-mode with networking. By doing so, your computer will reboot and repairs will automatically restart from the beginning because there will be need to re-analyze your machine under safe-mode networking.


Go to Start -> Reimage Repair and then click on Uninstall.

Then select ‘revert Repairs' and read the process carefully. Restart your computer when asked.


Reimage finalizes a repair by building a fresh operating system in a well mannered physical shape. This repairs OS may not necessarily be up to date with MS latest updates. So, you will be asked to download some update to being up to date with the latest MS recommendations after rebooting.


Reimage disables the viruses that generally found and quarantines in a specific quarantine folder upon virus detection. The viruses are deactivated.


To solve this problem, you have to get internet access to view your repair report.


Go to start button -> Programs -> Reimage Repair -> “Latest report”


According to your activities the computer changes every time whenever you use it, it could happen because of different things like unfinished updates and installations, a new downloaded program, an email you opened, accidently deleting necessary files and a new game you tries to play. One of the best to avoid this problem is to maintain your computer and update your computer time to time. You can go through the link in order to see the list of maintenance tips for after a Reimage repair http://www.reimageplus.com/pc-tips-maintenance/

If you are still having some major computer problem like blue screen, frequent crashes and freezing then have to run Reimage repair.


Reimage deactivates viruses and it guarantees that they will not be executed again after reboot. It also repairs the damage caused by them. Although, viruses may remain in non-system areas on the PC that's why it is always advised to run good antivirus application after the repair to clean the hard disk.


Yes, there is a need to scan the PC with an antivirus after completing the repair process because Reimage is not an antivirus, it just fix the operating system and deletes the startup of harmful objects. Some sometimes the hidden malicious files may still reside in some parts of the PC hard disk.


The Reimage repair process compares the damaged operating system to a healthy working sample. It is not possible to do the repair without removing extra updates when the damage system has some more updates than our reference healthy system. Windows update will automatically update your operating system with the recent updates after the repair process is finished.


Yes, it is very necessary to reboot your computer after the repair has finished. The Reimage repair will be incomplete if you don't reboot your system. The infected files that have been locked by the viruses or by your operating system will be replaced when you reboot.


There is no need to save your repair result page. You can easily find it by clicking on last report or from the Reimage start menu.


Reimage finalizes your repair by building a fresh system in good physical shape. This repaired OS may not be up to date with Microsoft's latest updates. So, you will be asked to download updates after reboot. It is fine o ignore these updates but it is alway6s suggested to install them.


The Reimage repair process compares the damaged operating system to a healthy working sample. It is not possible to do the repair without removing extra updates when the damage system has some more updates than our reference healthy system. Windows update will automatically update your operating system with the recent updates after the repair process is finished.


Some of the Trojans, especially those that pose as antivirus software is not removed by Reimage because some of them are too new to be detected by our virus engine. The AV software or repair software like Reimage, needs to know the patterns before it can find them because some virus developers find loopholes in system security and use them to their advantage.